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Parent and Student Tech Support

Parent and Student Tech Support
This is the image for the news article titled Parent and Student Tech SupportPlease click the link below to access information about Technology Support for BCPS Students and Families. 

Letter to Families: Technology Support 

Below is an excerpt from that letter, including a link to BCPS Tech Support. 

TECHNOLOGY SUPPORT
How will STUDENTS/PARENTS receive technology support?
BCPS Students and Parents will be able to access technology support from trained support professionals in the following ways for BCPS issued equipment:
• Seek help from the teacher first if the student is trying to access a resource or has questions on the assigned work.
• Use Self Help resources to answer basic technology questions.
• Call the Technology Help Desk at 443.809.4672 between the hours of 7:00 AM and 4:15 PM on regularly scheduled school days.
o Parents must accompany students when calling for support.
o For security reasons, parents will be asked to confirm their identity.
Request support online here. (Select "Click Here to Request Support")
o Support tickets are resolved between the hours of 7:00 AM and 4:15 PM on regularly scheduled school days.
o Please allow a minimum of 24 hours for a response to a support ticket.
• Software installations will not occur for students at this time.

To request printed materials, please access the link below. 
Link to Request Printed Materials

Franklin HS Student FAQs

I can’t access my teacher’s Google Meet!

  • If possible, use your BCPS device
  • Restart your device using the Windows icon, not the button on the side of the device.
  • Login to BCPS One first (on Google Chrome)
  • (if you are not on your BCPS device) login to chrome using your BCPS account make sure sync is one
  • If the link does not work when you click it, copy and paste the whole link into a Chrome window (not Explorer or any other browser)
  • If you have tried all of that, and it still does not work, call the Technology Help Desk at 443.809.4672 between 7:00 AM and 4:15 PM on regularly scheduled school days. Parents must accompany students when calling for support. You also can submit a support request ticket here: https://bcpsone.bcps.org/support/

Is the virtual meeting mandatory?

  • No—the meeting is a time for you to ask questions and get more support and help with learning—it does not count as a grade and attendance is not mandatory. It is required that you participate in the lessons posted on Schoology which include discussions and assignments. The virtual meeting is optional.

Why does it say a I have a zero after I submit an assessment?

  • If you give an open-ended answer on an assessment, Schoology places a zero in the gradebook until your teacher reads and scores it.

My device is broken—the mic/charger/camera do not work

  • Call the Technology Help Desk at 443.809.4672 between 7:00 AM and 4:15 PM on regularly scheduled school days. Parents must accompany students when calling for support.

My device says that  it does not support Google Meets

  • Restart your device using the Windows icon, not the button on the side of the device.
  • Login to BCPS One first (on Google Chrome)
  • (if you are not on your BCPS device) login to chrome using your BCPS account make sure sync is one
  • If the link does not work when you click it, copy and paste the whole link into a Chrome window (not Explorer or any other tab)
  • If you have tried all of that, and it still does not work, call the Technology Help Desk at 443.809.4672 between 7:00 AM and 4:15 PM on regularly scheduled school days. Parents must accompany students when calling for support. . You also can submit a support request ticket here: https://bcpsone.bcps.org/support/

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