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Parent and Student Tech Support

Parent and Student Tech Support
This is the image for the news article titled Parent and Student Tech SupportPlease click the link below to access information about Technology Support for BCPS Students and Families. 

Letter to Families: Technology Support 

Below is an excerpt from that letter, including a link to BCPS Tech Support. 

TECHNOLOGY SUPPORT
How will STUDENTS/PARENTS receive technology support?
BCPS Students and Parents will be able to access technology support from trained support professionals in the following ways for BCPS issued equipment:
• Seek help from the teacher first if the student is trying to access a resource or has questions on the assigned work.
• Use Self Help resources to answer basic technology questions.
• Call the Technology Help Desk at 443.809.4672 between the hours of 7:00 AM and 4:15 PM on regularly scheduled school days.
o Parents must accompany students when calling for support.
o For security reasons, parents will be asked to confirm their identity.
Request support online here. (Select "Click Here to Request Support")
o Support tickets are resolved between the hours of 7:00 AM and 4:15 PM on regularly scheduled school days.
o Please allow a minimum of 24 hours for a response to a support ticket.
• Software installations will not occur for students at this time.

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